Webinars on Demand

High Performance Customer Care and Global Case Management  35 min

Fill out the form below to view the webinar

Webinar Details

Consumer behavior is driving the customer care industry transformation, in addition to forcing companies to develop an Omni-channel approach. During this webinar, learn how Microsoft Dynamics 365, Unified Service Desk, Knowledge, Skype, and the Microsoft stack can assist your organization in providing a higher standard of proactive, high quality service to your customers.

  • Why and how consumer behavior is forcing us to think differently in the way we manage, support, and approach our customers
  • How the Microsoft Dynamics CRM stack can help you deliver exceptional service
  • Best practices and tips in creating a high performance customer care and a proactive customer experience

Speakers

Greg Moser 
‎Director of Practices, Customer Care, Field Services, Mobility & Portals
PowerObjects

Adam Borst 
Solution Design Consultant
PowerObjects