Webinars on Demand
High Performance Customer Care and Global Case Management

Consumer behavior is driving the customer care industry transformation, in addition to forcing companies to develop an Omni-channel approach. During this webinar, learn how Microsoft Dynamics CRM, Unified Service Desk, Knowledge, Skype, and the Microsoft stack can assist your organization in providing a higher standard of proactive, high quality service to your customers.

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Webinar Details

  • Why and how consumer behavior is forcing us to think differently in the way we manage, support, and approach our customers

  • How the Microsoft Dynamics CRM stack can help you deliver exceptional service

  • Best practices and tips in creating a high performance customer care and a proactive customer experience


  • Greg Moser

    Customer Care Practice Director

  • Adam Borst

    Solution Design Consultant