Consumer behavior is driving the customer care industry transformation, in addition to forcing companies to develop an Omni-channel approach. During this webinar, learn how Microsoft Dynamics 365, Unified Service Desk, Knowledge, Skype, and the Microsoft stack can assist your organization in providing a higher standard of proactive, high quality service to your customers.
- Why and how consumer behavior is forcing us to think differently in the way we manage, support, and approach our customers
- How the Microsoft Dynamics CRM stack can help you deliver exceptional service
- Best practices and tips in creating a high performance customer care and a proactive customer experience