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CRM for Customer Care Centers: Laying a Foundation for Customer Service Success  57 min

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Webinar Details

Many leading analysts project that around 50% of Customer Service CRM deployments fail to meet an organization’s objectives and goals. To ensure the implementation of a successful CRM solution, it is critical to understand CRM best practices and how to mitigate deployment risks.


Greg Moser 
‎Director of Practices, Customer Care, Field Services, Mobility & Portals

Gretchen Opferkew 
Director of Education

Kate Leggett 
VP Principal Analyst Serving Application Development and Delivery Professionals
Forrester Research, Inc.