customer care and Microsoft Dynamics 365
Sharpening Your Omni-channel Service Strategy

During this webinar, we will explore alternative channels like IoT, Self-Service, and SMS messaging – in addition to the core channels like phone, email, and chat. We will discuss how a true Omni-channel strategy can help you retain customers, promote upsell/cross-sell strategies, drive down Opex, and make your team more efficient and effective.

aligning-your-business-for-success-microsoft-project-service-for-crm
High Performance Service: Alliance Health’s CRM Service Journey and Best Practices

Join our webinar to learn more about the Alliance Health CRM Service Journey: best practices, benefits to customers, and lessons learned.

Property sales
Dynamics 365 Housing Demonstration: Property Sales, Marketing, and Communications

Dynamics CRM functionality in our housing solution enables front-office staff to increase sales revenue; target customer engagement; and deliver amazing customer experiences.

Customer Service
How to Empower Your Customer Service with Microsoft Dynamics 365 Global Case Management

Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.

Field Service
Field Service and CRM – A Dynamic Pair!

Are you a service organization or a manufacturer that utilizes field technicians or a mobile workforce? Do you manage service contracts, maintain equipment, or provide remote services? Do you need to optimize the routes of your field organization?

aligning-for-success
Aligning Your Business for Success: Introducing Microsoft Project Service for CRM

What if there is a better way to keep visibility on key metrics and better align all departments in the organization to deliver a great customer experience? Got Dynamics CRM Project Service?

Better Customer Service
Know Your Customers Better Than Your Competitors: Creating Better Customer Service With CRM

As the age of technology continues to evolve, customers are now more empowered to make real-time business decisions than ever before.

spring-update
Introducing Project Service in Spring 2016

Through live demo, this session will go through an overview of the Project Service feature within Microsoft Dynamics CRM.

Microsoft Dynamics 365 for CRM Knowledge Management
Microsoft Dynamics 365 Knowledge Management: How to Empower Your Service Team

Today’s customers expect more out of customer service. It is critical to your organization’s success to be able to provide your employees with the right information at the right time.

face
Face of the Customer Meet Face of the Machine: Connecting CRM to IoT

Today, companies use data from this Internet of Things (IoT) to deliver proactive customer service to maximize uptime and intervene upon signs of anomaly.