During this webinar, we will explore alternative channels like IoT, Self-Service, and SMS messaging – in addition to the core channels like phone, email, and chat. We will discuss how a true Omni-channel strategy can help you retain customers, promote upsell/cross-sell strategies, drive down Opex, and make your team more efficient and effective.
Join our webinar to learn more about the Alliance Health CRM Service Journey: best practices, benefits to customers, and lessons learned.
Dynamics CRM functionality in our housing solution enables front-office staff to increase sales revenue; target customer engagement; and deliver amazing customer experiences.
Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.
Are you a service organization or a manufacturer that utilizes field technicians or a mobile workforce? Do you manage service contracts, maintain equipment, or provide remote services? Do you need to optimize the routes of your field organization?
What if there is a better way to keep visibility on key metrics and better align all departments in the organization to deliver a great customer experience? Got Dynamics CRM Project Service?
As the age of technology continues to evolve, customers are now more empowered to make real-time business decisions than ever before.
Through live demo, this session will go through an overview of the Project Service feature within Microsoft Dynamics CRM.
Today’s customers expect more out of customer service. It is critical to your organization’s success to be able to provide your employees with the right information at the right time.
Today, companies use data from this Internet of Things (IoT) to deliver proactive customer service to maximize uptime and intervene upon signs of anomaly.