Pop open a caller’s record automatically when a phone call is received within CRM for Dynamics 365.


What is PowerPhone?

Tired of answering calls and the subsequent scramble to pull up the caller’s record in CRM while they wait on the other end of the line? With PowerPhone, you no longer need to worry about that. When a call comes in, PowerPhone pops open, pulling up the caller’s CRM record for you. If the caller’s number is related to multiple records, the application pulls all related records into a grid and you can select which record you want to open. Lastly, if the caller is not related to any record in your CRM system, PowerPhone opens a search screen where you can search for the caller.

  • Screen pop feature saves users from searching through different areas of CRM when they receive a phone call
  • Choose which entities to search across and what phone number fields to include in the search for an incoming phone call
  • Setup the reading pane to help you quickly decipher which record you want to open when you get multiple results
  • Place outgoing calls directly from your machine, using the PowerPhone dialer
  • Keep track of incoming and outgoing calls with the PowerPhone log
  • Currently integrated with any phone systems that has a TAPI 2x driver

Get the Latest PowerPack Updates

Why join the list? Because you’ll…

  1. Be the first to hear about newly released add-ons
  2. Get updates on ongoing enhancements to current add-ons
  3. Learn innovative ways to put your add-ons to use!


$1 USD CRM user per month*
  • *All enabled CRM users are counted. This includes read-only users, admin-only users, office 365 global admins, and service accounts.
User Guides
Additional Resources

Any Online or on-premise implementation of:

•CRM 2013 SP1 UR3+
•CRM 2015
•CRM 2016
•Dynamics 365

Telephone requirements:
•Any TAPI 2x driver
•Skype for Business

Other PowerPack Add-ons to Further Enhance Functionality

  • PowerFind can be used for the search tool with PowerPhone. This is especially useful if you’re only searching for account, contact or lead records.
  • Use PowerGlobalSearch for the search tool with PowerPhone. If you are searching multiple entities, including custom entities, this search tool is the way to do it.



See a list of frequently asked questions

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Use the PowerPhone knowledgebase on Parature

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