This great solution allows Dynamics 365 users to quickly view the last completed activity, along with the time and date stamp of that activity. Having this information available directly on the entity records enables users to quickly see the last time anyone in CRM has reached out to the record and what type of interaction it was.
Last activity can be viewed on:
Additionally, users can pull advanced finds and reports off of these two fields. For example, a user could set-up a dashboard in CRM for all cases that have been open for more than seven days and have not been touched in the last two days. They can then have processes to make sure those cases are being followed-up properly. Another great example of utilizing the PowerLastActivity fields is a workflow that emails record owners when their records haven’t been followed-up with in the past week, month or year. The possibilities are truly endless.