Are you currently using Parature with your Microsoft Dynamics CRM system? Then PowerObjects’ PowerKB for Parature add-on may be the solution for you. The PowerKB for Parature add-on allows you to add a web resource on any entity in CRM, giving CRM users the ability to search their organization’s Parature knowledge base right from within their Dynamics CRM records. With this solution, when you open a record that has the PowerKB for Parature web resource deployed on it, the solution will automatically pull related Parature articles into a sub-grid on the form for the CRM user to review.
A great use case scenario for PowerKB for Parature would be to deploy the solution on a case form. This would enable you to streamline your case resolution process by allowing your CRM users to search for case resolutions while on the case form! Using the keywords from a specified field on your form, the solution will find all related knowledge base articles; from here the end user can select the article that best answers the issue or question, copy a link to the article and send it to the client.
Why join the list? Easy peasy.
- You’ll be the first to hear about newly released add-ons
- You’ll get updates on ongoing enhancements to current add-ons
- You’ll learn innovative ways to put your add-ons to use!