What is your background and experience related to CRM?
I have over 17 years of experience in customer relationship management (CRM), including the development of sales, marketing and contact center solutions for Microsoft Dynamics CRM. My functional expertise includes business process optimization, practice management, data integration, customer analytics, and program management.
What is your favorite PowerPack add-on and why?
PowerSurvey. It provides CSAT scores so that we can effectively measure the success of our service—are we providing quality service or not?
What do you like best about helping customers with Microsoft Dynamics CRM?
I love helping customers realize results. I like being able to provide customers with a baseline to impact their business in a positive way.
What is your favorite thing to do when not working?
Watching Manchester united team. Kidding – surfing.
Where is the most interesting place you have traveled?
Bermuda. I love the scuba diving. I’ve been there three times.
Do you have a fun fact about yourself or a favorite quote you’d like to share?
Do not fear change, rather embrace it and use it to your advantage.