PowerObjects – a leader in delivering Microsoft Dynamics CRM solutions through unparalleled offerings of service, support, education, and add-ons – has appointed Doug Furney as their new Contact Center Practice Director. This appointment demonstrates PowerObjects’ commitment to building strong relationships with organizations that utilize multi-channel contact centers and delivering CRM solutions tailored to their needs.

“There is a strong demand for effective integration of CRM applications for multi-channel contact centers in order for them to efficiently access customer data. I am confident that we can bring benefits to multi-channel contact centers and give them the tools to make their agents more effective and efficient. By implementing Microsoft Dynamics CRM solutions, we can integrate and streamline their existing processes, and enable contact centers to handle more interactions and provide an optimized customer experience,” says Steve Thompson, Vice President of Sales at PowerObjects.

“We promoted Doug to Contact Center Practice Director because he has had a lot of success implementing contact center solutions for PowerObjects customers across a wide range of industries including financial services, insurance, consumer packaged goods, and manufacturing,” says Thompson. “He is passionate about helping contact centers succeed. I know that Doug will take the practice to the next level.”

In his role, Doug will help prospective and existing customers identify how PowerObjects can deploy practical contact center solutions in their organizations. He will work with delivery teams to provide the best solutions while following best practice guidelines based on PowerObjects’ experience with Microsoft products as well as integration with third party contact center technologies. He will also collaborate with Microsoft and third party contact center technology vendors to explain PowerObjects’ competencies and success stories relating to contact center engagements.