PowerKB Gives CRM Instant Access to Parature Knowledgebase
Published by: PRWEB on 10/09/2014
PowerObjects, a professional services firm 100% focused on providing service, support, education, and add-ons for Microsoft Dynamics CRM has announced the release of an addition to their PowerPack suite; PowerKB. The PowerKB add-on allows an organization to add a web resource on any entity in CRM, giving CRM users the ability to search their organization’s Parature, from Microsoft knowledge base right from within their Dynamics CRM records. With this solution, when there is an open record that has the PowerKB web resource deployed on it, the solution will automatically pull related Parature articles into a sub-grid on the form for the CRM user to review.
“We are really excited to be adding PowerKB to our Add-on offerings,” says Jim Sheehan, COO of PowerObjects. “It’s been thrilling watching our PowerPack numbers grow over the years. This really reiterates our 4 pillars of service (Service, Support, Education, Add-ons) with additions that really resonate with our customers.”
To gain access to PowerKB, users will first need to obtain and set-up a Parature account through Microsoft before implementing PowerKB in their Dynamics CRM system. Solo, Parature is a help desk software providing customer service over the web providing knowledge base articles, live chat and ticketing to organization’s clients.
“Leveraging Parature Knowledgebase and PowerKB for CRM will allow inside agents to always answer questions consistently across the board,” says Dean Jones, CEO of PowerObjects. “Now users will have the option to find solutions within the system itself, instead of relying solely on outside Support.”
PowerKB is priced at $1 per user per month. This does not include the subscription cost for the Parature software.