Microsoft Dynamics CRM 4.0

User Experience

Users have a full range of client interface options, just as they do with an on-premise solution:

• Microsoft Office Outlook. Users have access to the complete set of Microsoft CRM functionality without ever leaving Microsoft Office. Users also have the option of working off-line and automatically synchronizing the next time they log in.
• Internet Explorer hosted CRM. Users also have access to the complete set of Microsoft CRM functionality using Internet Explorer 6.0 or higher. Users can switch between access methods any time they wish.

Flexible Solutions and Scenarios

Most customers will use Microsoft CRM in conjunction with other solutions, such as Microsoft Exchange Server and third-party ISV applications. For this reason, Microsoft provides flexible options to fit your unique business needs. Following are three possible solution scenarios:

• Microsoft CRM Hosted Solution with On-premise Exchange. In this scenario, the only service that is hosted off-site is the CRM solution. Many organizations already operate on-premise Exchange Servers and do not wish to move this service off-site.
• Microsoft CRM Hosted Solution with Hosted Exchange. In this scenario, you can opt to host Exchange along with Microsoft CRM 3.0. This frees you from needing to provide on-site messaging systems, as the service provider manages and maintains both services.
• Additional Applications and Services. In addition to the Microsoft CRM hosted solution, many service providers offer a wide range of other integrated applications and services, including Microsoft Windows SharePoint Services, Microsoft Office Live Communications Server, and third party ISV applications.