Duration: 3 Days
If you have the responsibility to conduct end-user training for your CRM system, you need both a foundational understanding of CRM, as well as training skills and practice with effective training. In this CRM Train-the-Trainer course, you will learn training techniques and tips for designing and building a successful training program. You will experience a sample of an end-user training session on CRM for sales. Then you will learn about the process of planning, preparing, facilitating and evaluating CRM training. Finally, you will have an opportunity to practice the skills and techniques learned.