CRM Education for Microsoft Dynamics 365

CRM Overview Training

CRM Boot Camp

Duration: 5 Days
With a focus on the business use of CRM for Dynamics 365, this boot camp covers the entire application in detail. Using hands-on labs in a training environment with fictional data, participants gain a broad overview of everything CRM for Dynamics 365 can do out-of-the-box. This includes the sales, marketing, and service processes, as well as the reports and dashboards, system administrator functions, and system customizing functions.

Participants:
Intermediate technical recommended. Understanding of data and relational databases helpful. Since the CRM Boot Camp is focused on the application and not on processes, this training is not recommended for end-users, but rather is more appropriate for those who will be customizing or supporting the application.

 

CRM Fast Track

Duration: 2 Days
New to CRM for Dynamics 365? This “mini boot camp” will take you through the entire application in two days. With only a few hands-on labs, the trainer will demonstrate the built-in CRM features of Dynamics 365 and discuss their business use. From there, you will take a look under the hood to see how CRM can be customized to support unique business processes. Students will be given access to a demo environment. Laptops are highly recommended, but not required.

Participants:
Intermediate technical recommended. Understanding of data and relational databases helpful. Since the CRM Boot Camp is focused on the application and not on processes, this training is not recommended for end-users, but rather is more appropriate for those who will be customizing or supporting the application.