Education

CRM Administrator Certificate

CRM Administrator

This certificate is targeted towards those who will initially architect CRM and/or be responsible for maintaining the ongoing alignment of the CRM system with business processes. CRM Administrators are often required to customize the CRM user-interface to keep it simple and intuitive for the end-users. CRM Administrators may also configure basic reports using the out-of-the-box toolset and deploy reports to managers and end-users. Lastly, CRM Administrators may create and maintain automated processes such as workflows, dialogs, and process flow to support business needs. These skills are all included in the CRM Administrator Certificate.

Upcoming Trainings

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