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Office 365 Support Engineer


The Office 365 Support Engineer will assist PowerObjects customers and employees with Office 365 technical and end-user support, handle support queues and ad hoc requests, and provide general assistance to the Support team. This is an internally and externally facing role. Must be extremely detail-oriented, have the ability to multitask, and be meticulously organized, as well as prioritize multiple demands in a fast-paced environment.

Essential Functions

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical issues, relating to Office 365 and beyond
Research questions using available information resources
Advise end-users on appropriate action
Follow standard support procedures
Log all support interactions
Triage support requests as appropriate and when needed
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with Office 365 and Dynamics CRM system information, changes and updates

Required Skills and Experience

Exhibit PowerObjects’ Core Values
Knowledge of and experience with customer service best practices
Clear oral and written communication skills
Willingness to learn
Customer service orientation
Problem analysis and problem-solving skills
Adaptability and willingness to learn
Attention to detail
Ability to prioritize in an ever changing environment

Desired Skills

Office 365
Microsoft Dynamics CRM (application, server, email router, reporting, Outlook client)
Windows OS (7, 8, 8.1)
Windows Server 2012 R2
SQL Server (2012, 2014)
Active Directory/Exchange
Lync and Lync Server