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Internal IT Support Consultant


PowerObjects is seeking an Internal IT Support Professional to join their award winning and growing team. This person will primarily assist PowerObjects’ employees with hardware and software support, handle support queues and ad hoc requests, and provide general assistance to the Support team. Must be extremely detail-oriented, have the ability to multitask, and be meticulously organized, as well as prioritize multiple demands in a fast-paced environment. Previous hardware/software support experience desired, but not required.

Essential Functions

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes, and updates

Required Skills and Experience

Exhibit PowerObjects’ Core Values
Excellent oral and written communication skills
Willingness to learn
Customer service orientation
Problem analysis and problem-solving skills
Planning and organizing skills
Attention to detail
Ability to prioritize in an ever changing environment

Desired Skills

Working knowledge of fundamental operations of relevant software, hardware, and other equipment (Windows 7, Windows 8, Office 2010, Office 2013, Server2003, Server 2008, AD, IIS, DNS, SQL)
Knowledge and experience of customer service practices