PowerTrivia is a free add-on that allows users to harness their PowerSurveyPlus, PowerSMS, and PowerWebForm subscriptions to create and track SMS trivia games within CRM. PowerTrivia allows users to capture lead information, learn more about Contact and Leads via their survey answers, and provide commands and responses to provide interaction with players.
Users must meet the following requirements in order for PowerTrivia to function.
CRM 2013 SP1 UR3+, CRM 2015, or CRM 2016
ADFS forms based authentication
PowerTrivia has no security roles, users will need to have the sufficient PowerSurveyPlus, PowerSMS, and PowerWebForm privileges to use; see the respective user guides for information on security roles.
How PowerTrivia Works
As stated above, PowerTrivia utilizes several other PowerPack Add-Ons in the game process. Before using the solution, it’s important to understand how each component is used. Users will need an understanding of how each component is used and should check the respective user guides for detailed instructions on creating surveys and web forms.
PowerWebForm is used to collect player information if no Contact or Lead record is found with a matching mobile number. This check is performed when a player texts in the Start Key to begin a game, then if no match they receive a response with a link to the web form.
PowerSurveyPlus is used to create the trivia questions. During the game, PowerTrivia will randomize the surveys and send to players at the chosen interval until all have been answered or the game period ends (whichever occurs first).
PowerSMS is used to send and receive text messages during the game. The players can send inbound messages to join a game, receive their score, or receive the top 10 game scores. The outbound messages are used to send the web form link if needed, send links to surveys, send scores, or notify players that the game has started, ended, or they’re trying to play outside of game schedule.
PowerBitly is an integral part of the game and is used to shorten the web form and survey links in the text messages.
Creating a Game
This section will go through the steps necessary to create a Game with PowerTrivia. First, navigate to the Game section of the PowerTrivia area and select New. Proceed to fill out the details of the Game Form and when completed press Save.
This section contains the basic set-up information for the game.
Provide a unique name for the game, if the name is not unique it will prevent game play on future Games with the same Name.
The Start Key is the command players will send via SMS to join the game. Players can only participate in one game at a time. When running multiple games simultaneously, users will need to define a unique Start Key for each. If a player registers for a different game, their previous game and score are erased before they’re placed in the new game.
The Score Key is the command players will send via SMS to obtain their total points.
The Top Key is the command players will send via SMS to obtain the top 10 scores and their rank if within the top 10.
This is the interval in which the trivia questions will be sent via SMS after the previous question is answered correctly.
This is the interval in which the trivia questions will be sent via SMS after the previous question is answered incorrectly.
This is the web form users will receive to register if the mobile number does not match an existing Contact or Lead record’s mobile number. For more information on how to create a web form, please see the PowerWebForm user guide.
IMPORTANT: The web form must contain a hidden field with the exact Game Name in the Default Value and mapped to the Game Playing field on the Contact or Lead record.
This is the hidden field on the web form that is mapped to Mobile Phone.
Tip: To save time, you can select the +New button on the web form look-up and create the web form in a pop-up window.
Game messages are automated responses users will receive while playing the game. Once you have setup a game, the solution will add default messages. Users can create their own messages or change the text displayed in the default messages.
IMPORTANT: Do not delete the default messages from your CRM system.
The game schedule allows users to choose specific start and end times, if no schedule is defined the game will run indefinitely – allowing each player to answer all survey questions. Users can set multiple schedules to allow game play during specific hours over several days. Players can answer their current question outside of the scheduled time, but will not receive a new question until the next schedule period begins. Any questions answered after the game ends is ignored.
Trivia Questions (Surveys)
PowerTrivia uses PowerSurveyPlus surveys for the trivia questions. User will need to create a separate survey for each trivia question they wish to include in the game. For full instructions on creating a survey, please see the PowerSurveyPlus user guide.
The surveys must begin with the exact Game Name in order for PowerTrivia to include them in the game play.
Each survey question must be scored in order to tally a score during the game. If you do not assign a score to the survey question, it will still be used in game play.
For more information on how to create a survey, please see the PowerSurveyPlus user guide.
Viewing Game Scores
To view the player scores, navigate to the Contacts or Lead area of CRM, and select the PowerTrivia Scoreboard view.
To uninstall the solution, you will select the solution from the Solutions list and delete. Deleting the solution will remove all records and activities associated with PowerTrivia. If you would like to keep this information in your system, you can simply leave the solution in your system.
Uninstalling the solution does not unsubscribe the solution. If you’re discontinuing use of the add-on, you must first unsubscribe in the solution.