CRM Case Study
Sophicity

PowerObjects makes moving CRM to the cloud a breeze for Sophicity.

Challenge

Sophicity was looking to formulate a cloud strategy that would include moving their existing on-premise Microsoft Dynamics CRM.

Solution

PowerObjects migrated the entire on-premise solution to Microsoft Dynamics CRM 2011 Online within just two weeks.

Key Benefits

PowerMigrate is a solution for organizations wanting to migrate from older versions of CRM on-premise to CRM 2011 online.

Summary

Located in Alpharetta, Georgia and founded in 2000, Sophicity provides IT services to local municipalities and the Georgia Municipal Association. The company has a keen ability to understand the particular needs, common technologies, and best practices for providing IT services to municipal governments. The company has grown into a full service network support and software development consulting firm that is well-established in the southeastern U.S.

Sophicity was looking to formulate a cloud strategy that would include moving their existing on-premise Microsoft Dynamics CRM 4.0 solution online.

Solution

As part of their evaluation process, the company considered other cloud-based CRM solutions including Salesforce.com. Ultimately Sophicity chose Microsoft Dynamics CRM 2011 online for a number of reasons. “It was a no-brainer for us. Due to the flexibility of CRM and familiarity we already had using the solution internally, it was important that we stay on the Microsoft platform. In addition, the CRM 2011 online subscription-based pricing was well within our budget and less than half the cost of other online solutions that we evaluated,” he added. Another consideration was the confidence they had in PowerObjects and their ability to migrate the company’s on-premise solution online quickly and easily. “We were looking for a partner who had the knowledge and hands-on expertise to move a company from CRM on-premise to CRM online. We quickly discovered that PowerObjects were the experts in CRM. They went the extra-mile in showing how the migration would work within our business and we were very impressed with their approach.”

As an IT service provider, we wanted to focus more of our time and IT resources servicing our customers and less time managing CRM on-premise. As new updates would become available for our existing CRM, we found it difficult to keep up with the roll-outs as well as train our users on the new enhancements. We realized that implementing a cloud-based CRM solution would eliminate the administration required and allow us to focus our IT resources on serving our customers.

-Clint Nelms, Network Infrastructure Practice Manager at Sophicity

Key Benefits

With PowerObject’s PowerMigrate program, the migration to CRM 2011 online couldn’t have gone any smoother for Sophicity. PowerMigrate is a one-stop solution for organizations wanting to migrate from older versions of Microsoft Dynamics CRM on-premise to Microsoft Dynamics CRM 2011 online. “PowerObjects made moving CRM to the cloud very easy. We literally moved online within just a couple of weeks and had no issues with customizations or formatting between the two solutions. It was a seamless process and didn’t require a lot of administration or work our end to make it happen,” said Nelms.

With the application now online, CRM has become an even greater component of Sophicity’s business. “Since leveraging the cloud-based solution, we are now managing more aspects of our business in the cloud. Using CRM online, we have been able to retool our internal processes and extend the use of CRM to help manage both our sales and service delivery efforts more effectively and efficiently,” he said. In addition, because CRM 2011 online is easy to use and can be accessed from anywhere, the company has been able to increase the number of users by 50 percent.

Overall, the move to CRM 2011 online has been a win-win solution for Sophicity. “We can’t say enough great things about PowerObjects and CRM online. Moving to the cloud has allowed us to off-load the IT responsibilities and focus on the business of servicing our customers. The PowerObject’s team made it happen for us and we couldn’t have done it without them,” added Nelms.