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Lifeworks

Lifeworks

Growing charity expands services, reduces costs with integrated CRM and ERP solution.

 

Challenge

The organization wanted to minimize administrative costs, gain the ability to serve more people with greater results, and make its employees more effective in their jobs.

Solution

Lifeworks implemented Microsoft Dynamics CRM, upgraded Microsoft Dynamics SL, and extended the solutions with customized capabilities to streamline business operations.

Key Benefits

Implemented Microsoft Dynamics CRM, upgraded Microsoft Dynamics SL, and integrated Microsoft Dynamics CRM with Microsoft Dynamics SL.

We can serve more people in the community more effectively. Even better, we accomplish this at the same time that we maintain a reasonable overhead.

- Christopher Huera, Vice President of Information Technology at Lifeworks

Solution

Lifeworks implemented Microsoft Dynamics CRM, upgraded Microsoft Dynamics SL, and extended the solutions with customized capabilities to streamline business operations.

Key Benefits

  • Increased service capacity in customized support by 26% without adding employees
  • Exceeded organizational goals for reducing administrative costs
  • Simplified regulatory compliance and reporting
  • Improved client service levels