February 23, 2016
SLAs (Service Level Agreements) were introduced in Microsoft Dynamics 2013 SP1 (6.1). This robust feature lets you manage response and resolution commitments for your customers. CRM 2015 enhanced SLAs even
December 8, 2015
The Service Level Agreement functionality in Dynamics CRM offers many options for managing the initial response and resolution for cases out-of-the-box. One particularly useful option is that you can configure
September 25, 2014
There are many great new features and some major changes that come with the Dynamics CRM 2015 release. A big enhancement to SLA has many Dynamics users very excited! While the standard SLA
June 25, 2014
For those out there wondering how to ensure that your Service Level Agreement (SLA) is not affected by a holiday that your organization recognizes, Spring ’14 Wave has an update for you!