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PowerLog Video

Hey there – just a quick follow up post from an earlier one. We get people asking us all the time how they can track who is using the system and what they are doing when they do use it. We scratched our heads as it is not as easy as it would [...]

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Password Security

 

Even though we use passwords every day, we often forget the importance of using a password.  We also see people using simple passwords and sharing those passwords with other people.

The reason passwords are so important is because they are used as a first defense to protect our information from unauthorized access.  All information can be [...]

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To view and refresh data, Microsoft Dynamics CRM for Outlook must be installed

 

When trying to export data from CRM to a dynamic pivot table you receive the following message: “To view and refresh data, Microsoft Dynamics CRM for Outlook must be installed”, although the CRM Outlook client has already been installed and CRM is added to the Trusted Sites.

To resolve this issue follow the steps below.

Click on [...]

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Hide Menu Items

 

To hide menu items in CRM following the steps below.

For our example I will be demonstrating how to hide the “Attach a File” and “Add a Note” items from Actions on the Task entity.

 

First you will need to locate the id of the fields. To do this with the Task entity open press F12 on [...]

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Error Sub-report could not be shown

 

Typically we see this error when the link from the sub-report has been broken to the parent report. To resolve this issue follow the steps below:

Re-Link the sub-report to the parent report

Select the sub-report from the report list. Click on the Edit Report button

 

2. Use the parent report lookup field to associate the sub report [...]

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Script error when saving a Campaign in CRM 4.0

When you open, close or save a campaign in Microsoft Dynamics CRM 4.0, you may receive an error message that resembles the following error message:

Microsoft Dynamics CRM has encountered an error. Please tell Microsoft about this problem.

View the data that will be sent to Microsoft

When you click the View the data that will be sent [...]

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Outlook Appointments Disappearing

When using the CRM Outlook Client to track Appointments, an Outlook Appointment will randomly disappear. This will occur when the CRM User has a duplicate email address in the CRM system.  This is typically caused by a CRM User associating their user email address to another record; such as an Account, Lead, or Contact. CRM is not designed to know [...]

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CRM 4 - Hiding System Views

Out of the box system views are not configurable. This means that we can’t modify the search criteria and can’t delete these views. However, via a plug-in we can control whether or not the end user sees these views. This is done by writing a plug-in against the “Retrieve Multiple” message [...]

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Was my E-Mail Opened? PowerObjects solution using Microsoft Dynamics CRM for email tracking

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