Just like a fish needs water, PowerObjects needs technology. We live and breathe technology and, of course, Microsoft Dynamics CRM. So, naturally, we get pretty excited about all types of technology. Whether it can do something better, or faster, or help us organize our messy desktops, or it’s just plain cool, we’ve got our hands [...]
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At PowerObjects we have been busy with a little xRM application to measure our customer satisfaction (CSAT) inside of Dynamics CRM. When we started looking at the issue we first had to decide the timing of our survey and how long they should be — I don’t know about you but I’m not a huge [...] Well is has been a long haul with many ups and down – but I can say as of today I am finally there. Background – It is a sad story with a happy ending. As you all know the nirvana of a CRM system for the typical business user is to be able to [...] Lately we have been doing a bunch of projects around converting people from SFDC to hosted dynamics CRM. I asked our sales team to get with a few of the customers and find out the reasons people have been moving so we can better understand what is driving the decision. Here is the compiled list [...] I know I’ve gone on about this before – but I’m continually amazed at how much a few dashboards in our CRM system expotentionally add value. Here is an example – last week the person in charge of support cases (Alex) put together the dashboard you see below. As you can imagine, we are pretty heavy users [...] Wow I can’t believe the response we have had from people inquiring about our code for doing user configurable dashboards in Microsoft Dynamics CRM. This has created a bit of an internal problem for us as we have no desire to become an ISV, but want to get this in peoples hands as it adds a [...] I have had a ton of people asking for a demo so I just pushed out to youtube. If you want to see a higher quality version goto this link. http://www.powerobjects.com/dashboard/podash.html Basically I run through creating a new chart for my dashboard that is Multi-series – pretty kewl stuff. Thx Jim Just a quick announcement that some of the Microsoft Dynamics CRM experts here at PowerObjects have put together a semi-monthly CRM webinar. What they are attempting to do is take the typical sales questions we get and wrap it into a presentation that people just beginning the search will find valuable. This will not be a [...] Updated April 16, 2008. I’ll be writing a series of articles regarding the various issues that we have encountered while installing CRM 4.0 and migration CRM 3.0 to 4.0. We have found solutions and fixes for all of these. Hopefuly these articles will save you some time or tickets with Microsoft. Article one – the dreaded “The [...] |
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