Scoring Surveys Based on Answers with Voice of the Customer
September 22, 2017

Learn how to use the scoring functionality within the Voice of the Customer module. We will create a simple Customer Satisfaction Survey and assign different score values per answer.

Knowledge Articles in Dynamics 365
3 Benefits of Knowledge Articles in Dynamics 365
November 14, 2016

Did you know that you can create and publish knowledge articles in Microsoft Dynamics 365? You have the ability to keep multiple versions of a knowledge article and make the