We have reached our one-year anniversary of our Dynamics CRM resource: The CRM Book!  Our free online book was created and written by our team at PowerObjects and was released to the Dynamics community in the fall of 2013. Since then, we have seen explosive growth in traffic and visitors. It has become one

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Global option sets are extremely useful for developing in Dynamics CRM according to best practices in system architecture.  In this blog we’ll cover what is an option set and how to create an option set. What is a Global Option Set? Often referred to as “dropdown” or a “pick-list” option

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Today we’ll review the changes to the Case form introduced as part of the Spring Wave ’14 Update. While most of the functionality is the same, we have new fields to support the new functionality for Entitlements. The Case forms have the following new characteristics: Ability to have a Quick

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Do you use currently use CRM to send emails? With PowerEmail, it is possible to track: if and when an email was opened, the last time it was opened, how many times it was opened, and tracks URL clicks. Once the solution is imported, there is nothing extra required to

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