We’ve covered some great ways to use JavaScript in Dynamics CRM 2011 in previous posts. This post focuses on a use that we recently employed for a client. In Microsoft Dynamics CRM 2011 or 4.0, you may want to use JavaScript in to set the value in read-only field on a form. However, you may […]

Does your team complain about the number of clicks in CRM? Are you looking for ways to minimize mouse usage? Would you like to get your data into CRM more quickly? The  How-to Portal is a great place to go for all kinds of Dynamics CRM User Basics, but in this post we’re going to […]

CRM 2011 allows you to customize your environment. We cover many of the ways to personalize Dynamics CRM in our How-To Portal. In this post, we’ll focus on how to change an icon in Dynamics CRM within a custom entity. When creating a custom entity in CRM 2011, an icon is automatically attached to the […]

This is another technical post inspired by a recent customer need. It covers how to use Microsoft Dynamics CRM Dialogs to implement a specific business process. In this scenario, we have Accounts that get placed On Hold by a business process that cannot be corrected. A user is then given the authority override the On […]

Microsoft Dynamics CRM 2011 has introduced the functionality to create recurring appointments within the application. One common business requirement that we have come across at PowerObjects is the ability to view Appointments and Recurring Appointments through Advanced Find or Views. Most business users want to see two views—one that displays Appointments and another that displays […]

Introduction In Part I of Tracking Opportunity Revenue by Keyword, we discussed the mechanics of how to tie a keyword used in a search engine marketing campaign to an opportunity in Microsoft Dynamics CRM 2011. In Part II, we will discuss a method for determining the revenue generated by the specific entities of each search […]

PowerWebForm is an easy way to track data from a form on your website back to CRM. PowerWebTraffic is a great way to see what your customers are interested in from your website. Individually they are both very helpful, but working together they can be an even better tool. With the steps below, you can […]

If you have implemented CRM Online since it and Office 365 have joined forces, you will use the Microsoft Online Services Administration Portal to manage Dynamics CRM users. This blog covers how to add a user for CRM 2011 Online. (You can also learn more about this topic on our CRM How-To Portal.) 1. Open […]

For most businesses and organizations, there will be a need to remove user accounts from the system. When deactivating User accounts there are some important considerations and best practices to follow. For instance, in Microsoft Dynamics CRM 2011, you can’t delete a user directly. Why you can’t delete Users in Dynamics CRM 2011… The only […]

If you are new to Microsoft Dynamics CRM, the jargon workflows and dialogs can be confusing. There are plenty of excellent resources that compare Microsoft Dynamics CRM workflows and dialogs from a technical perspective, but perhaps you are looking for a basic overview that helps you understand why you would use  Workflows or Dialogs from […]

  • 27 August 2012
  • CRM 101

One handy feature often overlooked is conditional formatting in Dynamics CRM 2011 Outlook Client. So just what is conditional formatting? Have you ever asked yourself the question “Is it possible to ‘highlight’ or ‘bold’ certain records in CRM, or make records stand out from one another?” You can by defining Conditional Formatting rules. How do […]

If you’re a Dynamics CRM user, you’re off to a great start. Now it’s time to take it to the next level. Come spend half an hour with the PowerPack Pro at PowerObjects, and learn how you can automate marketing processes inside Microsoft Dynamics CRM. Join us Wednesday, September 5th from 10-10:30 a.m. CDT This […]

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