4 Channels You Must Add to Your Omni-Channel Customer Service Strategy

Customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we at PowerObjects are seeing in the marketplace, is

Twitter Feed on a Dynamics 365 Dashboard
Tweet Tweet: Display Your Twitter Feed on a Dynamics 365 Dashboard

Does your company have a Twitter account? While Twitter is a great way to connect with your customers and partners, it can also be a great way for your employees

crm-for-marketing
How to Use LinkedIn to Fill Your B2B Marketing Funnel

Feeling the struggle of generating leads through digital marketing? You’re not alone and we’re here to help! Because potential customers are constantly bombarded with digital ads, to stand out and

Newsletter
Flashback Friday: A Brief History of the PowerObjects Newsletter

In a world where your inbox is flooded with monthly newsletters, one newsletter stands alone. It’s fun! It’s informative! It’s the PowerObjects Newsletter, also known as, CRM News You Can

social-crm
Monday Media Madness! Added Media and Other New Features in Microsoft Social Engagement

What we can’t capture in words, we can sometimes convey through imagery. Now, in Microsoft Social Engagement (MSE), we can do both! Along with a slew of other product enhancements

addons
A New (CRM) Hope: 12 Reasons You Need PowerPack Add-ons for Marketing Automation

Our PowerPack add-ons for marketing automation will set you on the right path to becoming a marketing automation master.

social-crm
Following Records in Microsoft Dynamics CRM 2013

With it being Halloween, the other day I heard the 80’s classic “Somebody’s Watching Me” by Rockwell. Naturally it made me think of the “Follow” feature in Microsoft Dynamics CRM

social-crm
Configure Microsoft Dynamics CRM Online With Yammer

The integration between Microsoft Dynamics CRM and Yammer is now available for Microsoft Dynamics CRM Online customers. This blog describes the steps to set up and configure the integration for

social-crm
The Microsoft Dynamics CRM and Yammer Integration

It was announced at YamJam’12 and made clear in the Microsoft Dynamics CRM Statement of Direction that CRM will have a much deeper integration with Yammer. This is really exciting

crm2011
CRM 2011 – Adding Activity Feeds to the Dashboard

If you haven’t experimented with the Activity Feeds in CRM 2011 yet, they bring the concept of “social CRM” into your workplace. With activity feeds you can follow various records

crm2011
How to Use the Microsoft Outlook Social Connector in CRM 2011

The Microsoft Outlook Social Connector is a feature of Microsoft Outlook that combines ‘business and personal’ updates of all of your contacts across Outlook, Facebook, LinkedIn & Windows Live in a

social-crm
Microsoft Dynamic CRM 2011 Activity Feed Part 2 – Working with Activity Feeds

As promised folks, here is a follow-up to Microsoft Dynamics CRM 2011 Activity Feed, Part 1 – Getting Started post. This second part looks more into the functionality of the