Dynamics 365 July 2017 Update: Field Service and Azure

Microsoft Connected Field Service allows companies to leverage Azure with their Dynamics 365 Field Service deployment. With the July 2017 Update, you can now bring in the components you need from one of your existing Azure subscriptions.

Dynamics 365 July 2017 Update: Email Enhancements in the Customer Service Hub

Microsoft now offers many new email enhancements in the Customer Service Hub (previously known as Interactive Service Hub) in the July 2017 Update.

Dynamics 365 July Update 2017: Unified Interface & Customer Service Hub

The Unified Interface is one of the biggest changes coming to the Dynamics 365 user experience.

Omnichannel Customer Engagement
Join us! Driving Omnichannel Customer Engagement with Microsoft Dynamics 365

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we are seeing in the marketplace, is that

crm-for-customer-care
Financial Services Customer Experience Symposium in NYC Recap

Last week PowerObjects hosted a Financial Services Customer Experience Symposium in New York City.

Engaging Customers with Service Ambassadors
A Service Expert’s Insight on Engaging Customers with Service Ambassadors

Last week we talked about, “Three Ways Your Service Agents Can Act as Service Ambassadors to Improve Customer Experience.” To continue the conversation, Sumair Dutta, the Chief Customer Officer at

Service Ambassador webinar series
Round Two: Service Ambassadors Webinar Series

Did you catch our recent webinar, Creating Better Customer Experience by Empowering Your Service Ambassadors? We talked about ensuring your agents have the right tools and information at the right

Five Ways to Innovate Your Business to Improve Customer Experience
Five Ways to Innovate Your Business to Improve Customer Experience

Today’s customers are more informed and connected than ever before — the balance of power has shifted. When it comes to relationships between customers and businesses, the customer is in

USD Customization File Attachments
Working Around the “Record is Unavailable” Error to Update USD Customization File Attachments

If your Unified Service Desk (USD) application contains custom hosted controls that need to be downloaded to agent machines, you can find the steps needed to distribute those controls here.

PowerObjects Presents a High Performance Service Webinar Series

Customer service is one of the hottest topics in the industry right now and today’s customers see service as playing a major role in determining their loyalty to a brand.

RealignWindow
How to Use RealignWindow in USD 2.0.1 to Pop-out Windows

One of the new features that came with Unified Service Desk (USD) 2.0.1 is RealignWindow. RealignWindow provides the capability to configure USD to open a window (i.e., webpage, CRM page,

Schedule board
Advanced Customizations for the Custom Tab in the Field Service Schedule Board

Following the acquisition of FieldOne by Microsoft, Dynamics CRM has extended its functionality for field service management solutions. Assuming you’re familiar with the basics of field service and have worked