If you’re thinking about making the switch from Salesforce.com to Microsoft Dynamics CRM, there are many things you should plan for, and we address a lot of those issues in our eBook on making the switch. One of the things you’ll want to think about is any customer web portals that you currently use with your Salesforce.com implementation.
Here’s an excerpt from the eBook on the topic:
“Customer web portals provide customers a single point of access to your CRM content. It’s a central place to pull in dynamic information, allowing you to extend your business processes to the internet.
Do you currently use a web portal?
Salesforce.com offers an out-of-the-box web portal for an additional cost. If you currently use a customer portal and find this service valuable, you will probably want to replicate that portal with your Microsoft Dynamics CRM implementation. You can take advantage of the Dynamics CRM free portal accelerator during this process.
Do you want to take advantage of custom .NET development options?
When you switch to Dynamics CRM, you’ll have the ability to customize your web portal with .NET libraries, Silverlight, HTML files and more. (PowerObjects can provide this custom web portal development.)”
That’s this week’s teaser. Much more information is in the eBook, and it’s free to download—here’s that link again if you need it!