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I love passing along Microsoft Dynamics CRM problem solving stories that come out of client requests. (We're a bit passionate MS CRM if you can't tell)
Recently a PowerObjects client requested to be notified when a Case has been open for 45 days and the status is still set to new. The following steps below will walk you through the process of being able to send an email notification after that 45 day condition is met. While there is a wait condition available while setting up the workflow, it is best practice to set the workflow up this way to ensure that the 'number of days' condition is meet.
If it does not contain data we will set the value to 1. We need this part of the workflow to set the value so that we can use the increment process later on in the workflow.
We will put a cursor in the Number of Open Days field and enter in 1 in the default value field.
We will change the operation on the right hand side of the screen to "Increment by" and set the default value to 1.
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I would choose another approach. Since the customer wanted only notification in case the record stays open for 45 days, I think that it is not necessary to store number of days. One workflow that will time out 45 days after created by, then check conditions and send notification. Lot of WF records in WF table would be created in your approach and the performance would decrease (not rapidly, but would decrease).
How about if you resolve the case? The workflow still runs.