CRM 4 – Outlook CRM Client Stops Working After IE 8 Update

Sporadically we keep receiving reports of folks with the outlook crm client where they cannot open any new windows such as accounts, contacts,etc. They receive an error “there was an error while executing action for this menu item button”.

This seems to only happen with windows vista + Internet Explorer 8 + some hot fix or specific installation order + a bit of bad luck.

The work around we have found is to disable the ‘user account protection’. Some people may say that disabling this may make your system a bit less secure as many annoying and irrelevant warnings will be suppressed. My take is that the sheer number of warnings in an out of the box vista system desensitizes most users where clicking ok and continue is an automatic reaction to those pop-ups.

Anyway….here’s the work around.

1. From the run menu, enter: MSCONFIG
   
2. Click on the Tools tab. Scroll down till you find “Disable UAC” . Click on that line.
   
   
3. Press the Launch button.
   
4. A CMD window will open. When the command is done, you can close the window.
   
5. Close MSCONFIG. You need to reboot the computer for changes to apply.
   

The above will disable the ‘user account protection’.

Let us know if the above works for you.

Alex F.