Greetings CRM’ers
We came across an interesting issue with the client side install of the recently released Update Rollup 8 today.
After starting AutoUpdate from my Outlook Client I saw that I had 1 update available for install: Update Rollup 8. I installed the update and then was prompted by AutoUpdate that I would need to Reboot my PC for the install to complete. Nothing out of the ordinary so far.
However, after rebooting my PC, I went to ‘Update’ and AGAIN I was asked to install Rollup 8 even though I had installed the update and restarted my PC. Perplexed, I installed the update again and once again I rebooted my PC. After reboot was complete I once again went to ‘Update’ in the start menu and had the same behavior: the system was not seeing Update Rollup 8 as installed.
I checked my Add/Remove Programs area in the Control Panel and saw that Update Rollup 8 was not recognized as even being installed!
Update Rollup 8, Where are you???
I was unsure if this was an issue with patching via AutoUpdate or something inherent to Update Rollup 8 itself, so I downloaded the UR8 client patch directly from Microsoft’s corresponding KB article. After installing and restarting in this manner I was able to see UR8 as an installed update.
We’re going to investigate this issue a bit further, but have any other CRM administrators had a similar issue? There appears to be an issue with UR8 and AutoUpdate but i’m not entirely sure where this issue lies: something on our end or something on Microsoft’s end.
We’ll keep you posted on our findings in the next few days…
Hi, I also wrote few weeks ago, but the comment got maybe lost?
We had the same problems after fresh installs of new (UR7) Outlook Clients while AutoUpdate was enabled. Resolution was manual installation of UR7 after installing fresh new Outlook Client.
Now that UR8 is deployed in our company via AutoUpdate, some clients ran into the same issues. Resolution once again is manual installation of UR8. All clients with this problem has been newly installed in the past few months, so the problem only exists for installations of the new (UR7/install-updated) CRM Outlook Client.
Any ideas so far?
Best regards,
Wolfgang
We are running into the same problem as above. ANYONE got a solution to this problem?
I’ve tested it on our CRM server before we bewgan on our clients CRM servers and on our CRM the issues came. First of all my client was completely fresh and with no RU’s what so ever when I the first time enabled the AutoUpdate function. After I inserted the reg-key I was prompt for reboot again and again. Now I’ve tried to install RU 7,8 and 9 manual and now want the AutoUpdate to installe RU10, but the Reboot prompt comes up and I cant get any further on top of this it also disables my CRM on the Outlook client if I choose not to install the RU from the prompt message.
I NEED HELP….
Hi Casper,
The fix is to save the update rollup local on the pc then right click and ‘run as administrator’. This is a reliable workaround. This is no longer needed in update rollup 10.
I saw this issue with Rollup 10 as well. The fix for me was to run Update as an administrator.