About Us
Meet Our Team

People Who Know CRM

Our staff is 100% trained and focused on CRM for Microsoft Dynamics 365. We can offer you a solution that fits your organization, including Hosted CRM, On-Premise CRM, and XRM.

Dean Jones


Dean has been helping organizations leverage technology to solve business problems for more than 20 years. A true technical visionary at heart, Dean’s career has been focused on designing and implementing solutions to support a vast array of business processes and challenges. Dean’s system architecture experience includes the design and implementation of many solutions for classic premise based CRM deployment scenarios for commercial, government and non-profit organizations of all sizes.

Jim Sheehan


Jim oversees the strategic direction and day-to-day operation of PowerObjects, including sales, marketing, solution delivery and operations. Under his leadership and guidance, Jim has transitioned the company’s vision to a laser focus on doing everything it takes to become the leading CRM partner for Microsoft Dynamics 365 worldwide. It’s a big goal, but Jim brings boundless energy to the task and requires little sleep.

Alex Fagundes
Director & Chief Architect

Alex is one of only four people at PowerObjects recognized by Microsoft with a Microsoft Most Valuable Professional (MVP) award for his exceptional technical knowledge and contributions to the Microsoft Dynamics 365 community. The MVP designation is held by just a handful of experts worldwide.

Alex started programming when he was just 10 years old on a Commodore 64, and then on an Amiga 500. Prior to joining PowerObjects as CIO, Alex spent 10 years with Fortune 500 corporation General Mills, where he held various IT management and leadership positions. With a wealth of knowledge, and skills in application and infrastructure architecture and design, Alex’s primary role is to provide the day-to-day technical direction and leadership for PowerObjects development, cloud infrastructure and support teams.

Alex earned a Bachelor’s Degree in Computer Science from Iowa State.

Steve Thompson
Vice President of Sales

Talk to Steve for one minute and it will be clear that Steve’s passion is to help customers realize the benefits of an investment in Microsoft Dynamics 365.

Steve knows Microsoft Dynamics 365 inside and out, and has been working with the solution since before version 1.0 even launched. Having worked with hundreds of organizations large and small over the course of his 25+ years in business technology, Steve has a broad knowledge of various business models and processes, as well as the issues and challenges many organizations face. Steve leads a team of experienced professionals who focus on solid solution selling, building successful partnerships with customers and most importantly, making it their job to truly understand and add value to a customer’s organization.

Under Steve’s leadership, the business development team consistently scores high on customer satisfaction measures that are embedded in every step of PowerObjects’ proven process. The result has been record numbers of satisfied new customers and significant growth year over year for PowerObjects.

Gretchen Opferkew
Director of Education

Another recipient of the Microsoft Dynamics CRM MVP award, Gretchen is a leader always focused on helping PowerObjects and its clients flourish and grow. With more than 200 CRM implementations under her belt, Gretchen is an expert at envisioning organizational strategy and guiding clients to achieve business results and long-term adoption with Microsoft Dynamics 365.

Gretchen oversees the enablement of our employees through PowerObjects University.  She also manages both public and private customer training offerings through CRM University. Her team’s CRM University Online and the CRM Book provide on demand learning for the worldwide Dynamics 365 community.  However, the largest part of Gretchen’s team focuses on change management consulting and training services in the context of Dynamics 365 implementations.

Gretchen holds a number of CRM certifications for Microsoft Dynamics 365 and graduated from Bethel University with a Bachelor’s Degree in Organizational Leadership.

Biplab Mandal
Global Director of Solution Delivery

Biplab is a ‘think positive’ type of guy, and on any given day oversees dozens of projects, deliverables and responsibilities without compromising on quality. He has three modes – “Planning”, “Executing” and “Monitoring”. Biplab handles day-to-day management of the PowerObjects consulting team, grooms/coaches team members, and manages the project delivery process, best practices and client success.

Biplab is a self-motivated CRM for Dynamics 365 veteran with the experience of having worked on all product versions. He has led and managed several small and large scale global implementations and upgrades across America, Europe, Asia and the Middle East ranging from 10 users to 10,000+ user bases. Has also coached, mentored and managed several cross functional teams at onsite, offshore and blended delivery models. He is driven by his passion for helping organizations both achieve growth and grow strategically by leveraging CRM. He thrives under pressure and has been instrumental in rescuing several sinking projects across the globe and anchoring them to success.

Biplab holds a number of CRM certifications for Microsoft Dynamics 365 and graduated from TAPMI, India with a Master’s Degree in Business Administration (MBA).

Matt Van Dyke
Director of Solution Delivery – North America

Matt leads the biggest, smartest, and most passionate team of CRM for Dynamics 365 consultants on the planet. As Director of Solution Delivery for our North American team, Matt brings a passion for CRM and software consulting and over 20 years of experience in software development, consulting, leadership, and strategic visioning to the PowerObjects team.

Drawing from his technical, functional, and management roles, Matt has the ability to bridge the gaps between C-level stakeholders, business, IT, management teams, end-users, and technical delivery, while mentoring and driving everything in between. Matt is responsible for the strategic growth and the success of his team in every phase of the consulting and services journey, whether it be in project management, business analysis, software architecture, development or program direction.

Jo Ann Buckholz
Director of Administration and Enterprise Performance

Jo Ann is a key member of the leadership team and plays a vital role in the financial and accounting operations of the company.

In addition to having strong finance skills, she is skilled at wearing many hats, as she oversees administration, accounting, purchasing, and human resources. Her expertise stems from her more than two decades of accounting and financial management experience working for technology and professional services organizations.

She began her career in accounting at Ernst & Young. Prior to joining PowerObjects, she was an independent consultant serving small to mid-size organizations, as well as the Director of Finance and Administration for Telepartner International, Inc., a multinational communications software company.

A certified public accountant, Jo Ann earned a Bachelor of Science Degree in Accounting from the University of Connecticut.

Jeff Wedren
Director of Marketing

Never one to shy away from non-traditional marketing techniques, Jeff devises big, hairy, audacious marketing goals and drives them through to completion. Through Jeff’s marketing leadership, PowerObjects has impacted a huge cross section of the greater Microsoft Dynamics 365 community by giving away relevant, useful content for free—such as the number one CRM blog for Microsoft Dynamics 365 in the industry, The CRM Book, and the CRM How To Portal.

Jeff got his start working for one of the first search engines in Silicon Valley before moving to a more entrepreneurial role in specialty e-commerce. Ultimately his experience and interests brought him to Minneapolis to team up with the folks at PowerObjects.

Our team is 100% focused on CRM for Microsoft Dynamics 365 and has the experience, knowledge, and talent to take your solution to the next level. See the results you envision by working with the leading partner in the industry – contact us today!