The Project Manager carries the ultimate responsibility for meeting the customer requirements and completing the project.
Main Job Tasks and Responsibilities
- Leads and facilitates the design and architecture sessions with clients
- Gathers and documents business processes (some current state, mostly future state)
- Helps customers define processes when there are no processes in place
- Advises customers on best practices for CRM processes, user interface, and architecture
- Assists technical consultants with architecting CRM or xRM system, related customizations, and reports to model the client's organizational processes
- Creates Functional and Technical Specifications documentation for the project
- Creates a detailed project plan (Statement of Work) for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
- Writes specifications for customizations, data migration, and system integrations
- Facilitates team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
- Schedules work to be done and follows up to ensure completion within the project schedule
- Maintains risks and issues lists (usually in SharePoint)
- Conducts risk mitigation with client project team
- Guides the project along through daily communications with the customer
- Conducts at least a weekly status meetings (may be more) and sends weekly status updates
- Conducts design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Qualifications and Skillsets
- Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
- Excellent verbal and written communication,
- Professional demeanor
- Feels comfortable talking with clients at all levels of within an organization.
- Able to manage large projects (6-18 months) with advanced organizational skills
- Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
- Advanced use of Microsoft Project, Excel, Word, and Visio
Apply
