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Email templates are a great way to send emails from Dynamics 365 using the same format. But sometimes, although your email subject line looks fine in when viewing your template, the email may arrive with a <br> (the HTML code for a line break) in the subject line.

line break in the subject of my email

line break in the subject of my email

How do you get rid of this? There are two possible solutions.

  1. The line break is added by the browser you are using. The first step is attempt to recreate your template using a different browser. Internet Explorer is recommended to resolve this particular issue.

  2. If the above step didn’t solve the issue, or you don’t have another browser available, you can solve the issue with some additional code.In the subject line of your email template, add <!—-> to the end, which ignores any “invisible” HTML, so the line break won’t show up.

    line break in the subject of my email

Now your template should arrive free of any HTML code!

line break in the subject of my email

Happy CRM’ing!

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JoeCRM

Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.