Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we are seeing in the marketplace, is that although organizations promote that they support a multi-channel or omnichannel service model, in reality, very few actually do and most have siloed business units that handle each channel so that data does not pass between them. To customers, this is not acceptable, and they will leave to find an organization that will support them in the way they want.
To stay on top of providing true omnichannel service, you need to prioritize the adoption and mastery of new and emerging channels and refine your existing ones. In order to accomplish this goal, your company needs the right tools.
Join PowerObjects, and CaféX, a leading provider of real-time communications software that transforms digital engagement, on June 21 to hear what’s driving the demand for omnichannel engagement. Learn about a new, integrated solution that provides your customers with immediate personalized support while improving your staff’s productivity and leveraging your investments.
With CaféX Live Assist for Microsoft Dynamics 365 you can create omnichannel customer experiences with in-app support via chat, co-browse, document share and more. Hosted in the Azure cloud, and co-developed with Microsoft, this solution embeds real-time customer interaction channels within Unified Service Desk and web clients for Dynamics 365.
During our webinar you will:
- Learn how CRM can help support an omnichannel approach, and deliver proactive, predictive, and repeatable interactions with your customers
- See Microsoft’s preferred omnichannel solution for Dynamics 365 in action
- Learn how to engage your customers proactively and resolve customer issues faster
- Hear how PowerObjects, an HCL Company and CafeX can help you deliver high performance omnichannel experiences to your customers
You won’t want to miss this opportunity to learn how you can empower your organization to deliver true omnichannel engagement. Register Now!
If you can’t make the webinar, you can still register and we’ll send the recording. Hope to see you there!