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Case management automation in Dynamics 365 not just provides exceptional customer service, but also makes life easier for your customer service representatives. When it comes to case management, there’s a lot of automation you can perform behind the scenes in order to make creation and management of cases seamless. In today’s episode of The CRM Minute, hear from Venkat on how to easy this functionally is to implement within your CRM system.

case management

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Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.