Microsoft Social Engagement is a tool designed for listening, analysis, and engagement. All around social and all in one place. It provides customer service teams, marketing teams, and sales teams an ear to the ground and offers up a huge plate of really, really cool features. In today’s episode of The CRM Minute, we’ll get you up to speed on a couple of cool new features and applications of Microsoft Social Engagement.
With the right focus and approach to social monitoring, you can stay ahead of your market competition and on top of realtime social customer service.