PowerObjects is excited to be exhibiting and presenting our offerings of CRM service, support, education, and add-ons for Dynamics 365 at CRMUG Summit EMEA in Amsterdam this April.
Summit EMEA 2017 is a peer-to-peer focused conference dedicated to end-user education and networking for Microsoft Dynamics. PowerObjects’ representatives will lead multiple speaking sessions on various aspects of Dynamics 365, including executing successful CRM training, guidelines for CRM security, and more. Here is a list of just a few of the sessions we’ll be hosting:
Increase Your CRM IQ with Azure
Tuesday, April 4 | 11:30-12:30 pm
Presenters: Marco Amoedo and Sebastian Waksmundzki
In this hands-on session, we’ll demonstrate how you can utilize Microsoft’s Azure new Cortana Intelligence Suite to add intelligence to your CRM implementation. We will show how to configure Machine Learning to provide recommendations for product cross-sell, knowledge base article suggestions and case topics analysis. We will introduce custom use cases of Azure Cognitive Services APIs for advanced intelligence integration scenarios into your business applications. During the session, we will also demonstrate intelligent customer services with Azure Bot Service and Voice of the Customer. Lastly, we will show you how to introduce Azure Customer Insights for Dynamics 365 and combine information from other enterprise systems to provide amazing visualization and real time insights, intelligence and KPIs on your clients.
Designing CRM 101
Tuesday, April 4 | 11:30 AM – 12:30 pm
Just starting out on your CRM journey? Whether you’ve planned for this or not, let’s spend some time sharing best practices in the basic principles, structure, relationships, ownership, activities, terms, and high-level security overview of Dynamics CRM. This will help in overall functional use and performance of your Dynamics CRM system.
Strengthen Your Training Skills
Tuesday, April 4 | 2:00 PM – 3:00 pm
Presenter: Gretchen Opferkew
Professional trainers can always strengthen their skills. But not every organization has the luxury of a professional trainer to help with technology roll-outs. In fact, the lucky trainer could be you! In any case, it’s a great time to revisit all the best practices of effective training. This session will give you some tips on how to plan your training and build training materials. We’ll cover the top 10 DOs and DON’Ts of executing training along with how to keep participants engaged and on track. You’ll walk away with several things you can implement today for a more polished training.
PowerObjects is providing a 10% discount to all clients and prospects attending this year’s CRMUG Summit EMEA. To claim the promotion, registrants must enter the discount code “EMEA17POWERUSER10” upon registering. For more details, go to our CRMUG Summit EMEA page now!