Did you catch our recent webinar, Creating Better Customer Experience by Empowering Your Service Ambassadors? We talked about ensuring your agents have the right tools and information at the right time so that you can provide the highest level of service. If you didn’t get a chance to watch it, check it out! Here is a link to a recording of the webinar.
In part two of our Service Ambassador series, we’ll look at how to become strategic customer ambassadors by discussing leading organizations that are empowering front-line personnel through the accessibility of data. We will also look at how a world-class business begins the process of making the changes to embrace an information-enabled (or data-enabled) customer success strategy. Presenting with PowerObjects’ Greg Moser, Sumair Dutta from The Service Council will share recent research data conducted by The Service Council.