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Before Dynamics 365, PowerObjects’ customer Virtual Fracture Clinic, was utilizing tools found in the wider Microsoft stack, with a heavy reliance on Microsoft Excel and Microsoft Outlook for online referrals that were downloaded and filed to Excel daily. They also managed their patient tracking via Excel. Realizing that they needed a more robust and manageable system, VFC decided to go with an online implementation of Dynamics 365, taking virtual clinics from concept to completion. With Dynamics 365, they rolled out to other hospitals as a cloud-based service rather than having other hospitals add to their current user licenses.

Taking Virtual Clinics from Concept to Completion

One of the biggest solutions VFC implemented was a CRM portal. The portal is projected to manage approximately 100 referrals a week for the first six months. After the imbedding phase, this number is expected to double and VFC will be looking to configure the system to integrate with other hospital software platforms, which will auto-populate patient demographics to result in both time and cost savings.

VFC has seen extensive benefits from their CRM portal, especially on the patient end. Not only that, but with the outcome measures, VFC can continue to do ongoing research in terms of specific injuries and recoveries. Since they have all the data stored in CRM, they can continue their research on how virtual models can manage patients with specific injuries as well as chart demographics in terms of reach of patients, age and their interactions.

VFC wanted a CRM platform to be the model adopted by other hospitals as best practice so that the system could be adopted easily and so that it would be easier for the physiotherapists running the Virtual Fracture Clinic to be able to choose a diagnosis automatically to link the correct protocol to the patients.

As recent winners of the NHS innovation and AHA awards in 2016, VFC will be presenting a conference to demonstrate how to move from concept to completion of a virtual clinic with the support of digital technology. A few of the topics that will be covered are:

  • Virtual Fracture Clinic’s development taking the ‘lean’ approach
  • Legal, Financial and Commissioning implications
  • Diverse use of virtual methodology to support the NHS 5 year forward and STPs
  • Central standpoint from professional bodies including the CSP and BOA
  • Using technology to support wide-spread adoption
  • Provision of a “best practice adoption pack” to support development

Joining Lucy Cassidy of BSUH will be PowerObjects team member Marco Amoedo, speaking alongside Microsoft’s Sophie Richardson on using technology to support wide-spread adoption. Examples will mainly be from the Virtual Fracture Clinic model, but examples of where virtual technique can be applied to many outpatient settings supporting a very diverse model of adoption will also be provided. Clinicians from all areas are welcome!

If you’d like to learn more about Virtual Fracture Clinic, you can check out their CRM Case Study here. And make sure you register to attend the event!

Happy CRM’ing!

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JoeCRM

Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.