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Have you ever needed to make a Prompt and Response field required when designing Dialog? Currently, there is no out-of-the-box functionality to set a Prompt and Response field required in a Microsoft Dynamics CRM 2011, 2013, or 2015 Dialog. Thankfully, you can easily work-around this by using Child Dialogs! In today’s blog, we will give you the steps needed for this workaround. Let’s get started!

troubleshooting

1. Starting in a newly created Dialog, (make sure you already have added a Page and the Prompt and Response that you would like to make required) first verify that the Dialog is set to run “As an on-demand process” and “As a child process”.

Dynamics CRM Dialog

2. Select the Page containing the required Prompt and Response field and add a Check Condition step.

Dynamics CRM Dialog

Notes: Build your If condition to check the Prompt and Response value. You can access your Prompt and Response value under Local Values when specifying your If condition. Your “If” condition should also check to see if it does not contain data. For refrence in getting this set up, visit The CRM Book.

Dynamics CRM Dialog

3. Now that we have our If condition set, our Dialog looks like this:

Dynamics CRM Dialog

4. Under the Check Condition step, click “Select this row and click Add Step” and add a Link Child Dialog step.

Dynamics CRM Dialog

6. In the Link Child Dialog setup, select the current Dialog to creating a loop until the Prompt and Response has data. This will effectively make the prompt and response field required.

Dynamics CRM Dialog

7. Time to test! Save and Activate the Dialog.

8. Next, navigate to the appropriate record and run the Dialog.

Dynamics CRM Dialog

9. With no data in the Dialog,click the Next button. You will notice that the dialog does not proceed.

10. Enter data into your field and click Next. You are now presented with the next page in your dialog.

Thank you for stopping by our blog today!

Happy CRM’ing!

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JoeCRM

Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.