If you are implementing Dynamics CRM, at some point your organization will need some training! Trainers need a foundational knowledge of everything CRM can do. Even if you aren’t customizing CRM, it is helpful to have a broad view of the sales, marketing, and service capabilities, as well as the administration in order to teach CRM in context and answer end-user questions about what is possible. Learn this and more with the CRM University Train-the-Trainer Certificate.
Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.
There are so many steps to consider when implementing CRM. You need a valid business case, executive sponsorship, and clear objectives. When deploying a next generation CRM system, there are a
Case management automation in Dynamics 365 not just provides exceptional customer service, but also makes life easier for your customer service representatives. When it comes to case management, there’s a
Is your organization thinking about implementing Dynamics 365 but aren’t sure where to start? In today’s episode of The CRM Minute, hear from Paul on how to deliver digital transformation at