If you are implementing Dynamics CRM, at some point your organization will need some training! Trainers need a foundational knowledge of everything CRM can do. Even if you aren’t customizing CRM, it is helpful to have a broad view of the sales, marketing, and service capabilities, as well as the administration in order to teach CRM in context and answer end-user questions about what is possible. Learn this and more with the CRM University Train-the-Trainer Certificate.
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.
In this Dynamics 365 In Focus video, Sara Jo discusses four common misconceptions we hear from prospects when talking about change management on a Dynamics 365 implementation!