PowerObjects is pumped to announce that we will be sponsoring a webinar featuring global research and guest analyst firm, Forrester Research and Microsoft THIS WEDNESDAY, May 11 from 1:00 pm CDT to 2:00 pm CDT.
The world of connected devices is exploding, and projections are that there will be over 30 billion connected devices by 2020. Today, companies use data from this Internet of Things (IoT) to deliver proactive customer service to maximize uptime and intervene upon signs of anomaly. There is much more power and real business gains, however, to be had from connecting IoT to CRM. Insights from connected devices can be used to deliver differentiated and more deeply personal customer experiences, which directly impact customer loyalty, lifetime value, and top line revenue.
Speaking during the webinar will be Kate Leggett, VP, Principal Analyst with Forrester; Dave Miller, GM Worldwide Incubation, Microsoft Dynamics CRM; and Dan Cefaratti, PowerObjects’ Field Service Practice Director. They will be available to answer all of your questions after the webinar as well!
Topics covered will include the importance and economic value of delivering differentiated experiences, how IoT and CRM can transform company focus from being product-centric to customer-centric, how IoT and CRM can be leveraged to increase customer retention and lifetime value, and case studies highlighting the power of connecting IoT to CRM.
Can’t make the webinar broadcast? We’ve got you covered! Register for the webinar, and we’ll send you a copy of the recording as well as a copy of the slides. We hope to see you there!