The Field Service Industry is experiencing some explosive growth and is steadily becoming a focus for many organizations. Field service management is about more than just having the right tools for the job no matter where you are. It’s about being able to connect with your most important asset, your customers. There are some unique field service trends happening today, and Microsoft Dynamics CRM and field service management solutions are helping to create a customer service story that spans multiple channels, maximizes employees’ efficiency, and exceeds customer expectations. Listen as Dan Cefaratti, our Field Service Practice Director, dives deeper into what those trends are and how they are impacting the Field Service industry today!
- Learn More About our Field Service Practice
- Watch Dan’s Webinar – Field Service and CRM: A Dynamic Pair!
- Register for our FREE Field Service Webinar – Face of the Customer Meet Face of the Machine
- Read Field Technologies Magazine’s Special Report – 5 Critical KPIs for Field Service Success
Hi. I’m Dan, and today we’re going to talk about some of the top trends that are driving transformation in the field service industry. One of the top trends that we see is the desire to increase customer satisfaction. We all know how hard it is to get and retain customers in today’s environment. By leveraging Dynamics CRM, the agent is able to quickly access all the information, all the assets that that customer has. If they can’t solve it over the phone, find the appropriate technician that they can quickly dispatch that’s going to have the right skillset and tools that are necessary or parts that are necessary in order to solve their issue, and not only that, the modes of communication. Read More