When troubleshooting the Microsoft CRM Outlook client, one solution that often solves many problems is clearing out the SQL cache files. This resolves some of the issues that arise when upgrading from the 2013 to the 2015 Outlook client as well as other miscellaneous concerns. If your CRM files become corrupted, or were carried over from a previous version of the Outlook client, occasionally there are tracking issues or other random errors. You can move, re-name, or delete these files and the MS Outlook client will re-build them the next time you open Outlook.

To do this, follow these simple steps below:

1. First, close out of Outlook.
2. Then, move or re-name any files in the two folders below that have the .sdf extension.

C:usersusernameappdatalocalmicrosoftmscrmclient

C:usersusernameappdataroamingmicrosoftmscrmclient

The appdata folders are hidden by default, so if you don’t see them at first you may need to change your view settings. One way you can do this is by following the steps here.

Now, the next time the Microsoft CRM Outlook client loads, it will re-build the files, and you will see the following message displayed on your screen:

Performing the steps above is only one of many possible troubleshooting steps for the CRM Outlook client. If you need further assistance with troubleshooting the Outlook client, you can always reach out to one of our experienced support engineers!

Thanks for stopping by our blog today! And as always, happy CRM’ing!