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There are a lot of factors that can contribute to CRM performance issues and sometimes it’s hard to know where to begin troubleshooting. Maybe your issues are caused by a network latency issue, an SQL issue, or a possible server resource issue. CRM has built-in performance tools to assist you with this!


1. Check your latency and bandwidth at https://CRMUrl.com/tools/diagnostics/diag.aspx (make sure to replace CRMUrl.com with the actual CRM URL).

As a general guideline, performance will start to degrade when latency > 150 ms and/or bandwidth < 50 KB/s.

Performance Tools

2. Another great tool that is built right into CRM (2013 SP1 and up) is the CRM Performance Center. To activate, simply log into CRM then click CTRL+Shift+Q on your keyboard. Click Enable, then click Refresh. When browsing in CRM, this will capture how long it takes components to load. This is a great alternative to tools like Fiddler and won’t require you to install additional third-party tools.

Performance Tools

Hopefully these tips will help you successfully troubleshoot performance issues you may be experiencing. Feeling overwhelmed with managing your CRM system? We offer a range of support options to fit a variety of needs!

Happy CRM’ing!

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Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.