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How to Map a Multi-select Field to CRM using PowerWebForm

Post Author: Joe D365 | April 17th, 2015

PowerWebForm is one of our fantastic Dynamics CRM add-ons, which allows you to capture information from a web form and pull it directly into your CRM. But PowerWebForm has something that CRM doesn't; a multi-select field or a field that allows the user to select multiple checkboxes. In this blog, we'll discuss how to map this field into CRM properly so that is shows nicely in the CRM field.

The Scenario Let's say your business wants to collect lead information using PowerWebForm, and you want potential customers to indicate the products they are interested in. When leads fill out the web form, you want the product(s) selected to be show on the new lead record in CRM.

As you can see from the screenshot, the Lead specified in the web form that he was interested in Graded Stone, Rip Rap and Sand and this came into CRM as multiple lines of text.

 

How We Do It

Now let's look at how to set up PowerWebForm to achieve this result.

Note: Before you begin the web form design, create a multi-line field on your Lead record to hold the values from the webform. We have created a field called New_Stoneneeds, which has a field type "Multiple Lines of Text."

  1. Navigate to PowerWebForm in your CRM. Select or create the desired web form.
  2. Click NEW to create a new field.
  3. First, provide a Field
    Label. For this example, it's called "Select the type of stone you need" and set the display order for which it will appear on our web form.
  4. Select the Field Type. Here you want to select the Multiple Checkbox option. Selecting this type will display the next field, Options.

     

  5. Choose which options users will be able to select from when filling out the PowerWebForm. In this example, we have Landscaping Stone, Base Material, Graded Stone, Rip Rap, Sand, Rubble Mix, and Other Natural Stone Products.

     

  6. Next, choose which field to map this Form Field. The field New_Stoneneeds on the lead entity is formatted as Multiple Lines of Text.

 

Once you hit Save on the Form Field and return to the PowerWebForm creation page, it should look something like this:

project wizard web form

And there you have it. A simple way for users to select multiple options on a PowerWebForm and map that info into CRM. We hope this blog helped further your Dynamics CRM education!

Thanks for your interest in PowerWebForm. Should you have any questions, contact us at 612-339-3355 or email powerpackpro@powerobjects.com. Remember, your trial will expire 30 days from the date of installation. If you are interested in subscribing, go back to the configuration screen and change "try" to "subscribe" and enter your credit card information – you will be charged $1/CRM user/month.

Joe CRM
By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

One comment on “How to Map a Multi-select Field to CRM using PowerWebForm”

  1. Hi Joe - I was reading your article about multi selects and in following your instructions above, I get stumped at :Select the Field Type. Here you want to select the Multiple Checkbox option. Selecting this type will display the next field, Options. That is not an option for me, only option set. Any ideas on why the option is missing? I have the 2015 Online version.

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