PowerUp—The CRM Event, is less than a month away! The conference has two full-days of Dynamics CRM educational content tailored to everyone from beginning users to advanced administrators. If you’re looking for more hands-on training, you can also attend the PowerUp Pre-Conference Training day on Tuesday, September 23. This will be a full-day of training where attendees choose to take one of these three training courses:
Intro to Extending CRM
Marketing in a Whole New World
A new era of customer behavior means marketers are plotting a new course for their strategies, tactics, tools, staff, and partners. Get a framework for navigating this new world while using the functionality and data in CRM as your compass. Join us for this course to experience firsthand marketers’ best practices in building buyer personas, mapping the customer journey, building predictive lead scoring, tapping into emerging digital and mobile methodologies, and much more. You’ll also get an unprecedented view of updated marketing tools in the Microsoft Dynamics product line. For modern marketing leaders and technologists using Dynamics CRM, this is your can’t miss event of the season.
The *New* Customer Service in CRM
In 2014, Microsoft has released significant enhancements to the Service area of Microsoft Dynamics CRM. In this course, we will do a deep dive into the new features for customer service including:
- Case Form updates, Hierarchies, Parent-child, Merging, and Auto-case creation
- Entitlements & SLA’s
- Queue Enhancements
- Routing Rules
We will also demonstrate and discuss other new features of CRM 2013 including:
- Mobility Updates
- Server Side Sync Improvements
- New SharePoint integration options
- Unified Service Desk which provides a framework to configure Call Center applications
The Pre-Conference Training day will take place at PowerObjects headquarters in Minneapolis on September 23 from 8:30 am to 4:30 pm with breaks and lunch included. Space is limited so be sure to register now!
We hope to see you in Minneapolis for this great event!