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One of the top 10 new features of Dynamics CRM 2013 is the flat user interface. This allows you to click on a link and then the record opens in the same window. If you haven’t upgraded yet though, you might not prefer that the records each pop open in their own window when you are using the browser version.

troubleshooting

The good news is this: the “pop-up overload” is an Internet Explorer setting and it is very easy to change. The screenshots below are of IE11, but the same instructions will work for IE10 and IE9 as well.

  1. Open Internet Explorer 11 / 10 / 9.
  2. Click on the gear in the upper right (below the red X).
    Getting Dynamics CRM 2011 to Open in Tabs when Using Internet Explorer
  3. The Tools menu opens. Select Internet Options.
    Getting Dynamics CRM 2011 to Open in Tabs when Using Internet Explorer
  4. The Internet Options window opens. Click the Tabs button.
    Getting Dynamics CRM 2011 to Open in Tabs when Using Internet Explorer
  5. The Tabbed Browsing Settings window opens. Tick the following settings:
  6. Tick the Enable Tab Groups option.
  7. Select the Always open pop-ups in a new tab option.
  8. Select the A new tab in the current window option.
    Getting Dynamics CRM 2011 to Open in Tabs when Using Internet Explorer
  9. Click OK in the Tabbed Browsing Settings and Internet Options windows then close Internet Explorer.
  10. Reopen Internet Explorer.

Now you can enjoy Dynamics CRM records in one tabbed Internet Explorer browser window instead of a bunch of windows.

It’s as simple as that! Remember to follow our blog for education and updates. And as always… Happy CRM’ing!

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JoeCRM

Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.