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Have you ever attempted to access Microsoft Dynamics CRM via ADFS 3.0, and encountered an error like the one below?

troubleshooting

Error Accessing CRM via ADFS 3.0

An error occurred. Contact your administrator for more information.”

Using ADFS 3.0 and accessing CRM will result in the error you see above. This is due to the way ADFS 3.0 handles security—it doesn’t utilize IIS anymore. To resolve the error, follow these steps:

  1. Open your ADFS 3.0 management console and click Authentication Policies, then click Edit.
    Are You Getting an Error Accessing CRM via ADFS 3.0?
  2. Make sure you have the sections highlighted in the screenshot below checked within your security settings.
    Are You Getting an Error Accessing CRM via ADFS 3.0?
  3. Restart ADFS service and attempt to access CRM again.

That’s it! Of course, if your issues persist, you can always contact the pros at PowerObjects for help.

Happy CRM’ing!

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JoeCRM

Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.