You’ve probably heard that Microsoft Dynamics CRM 2013 is here, and that it comes with a lot of great features. That being said, many organizations will remain on the CRM 2011 platform for a variety of reasons—particularly if their CRM systems are highly customized.
If you’re one of those organizations that will be running CRM 2011 for the foreseeable future, it’s likely that you or another CRM user will want to download the Outlook Client for CRM 2011. Microsoft has made this very easy to do by adding a yellow bar below the ribbon prompting users to get the Outlook client. (It’s pretty easy to permanently dismiss this message, by the way.)
However, as of the release of MS Dynamics CRM 2013, that link will prompt you to download the 2013 Outlook Client, which can’t be configured to point to a 2011 CRM instance.