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Microsoft Dynamics CRM 2013 has introduced an entirely new user experience that allows users to see everything in a single screen with no pop-ups and no flipping from one screen to another.


While this user experience will bring a paradigm shift in the way you work with Microsoft Dynamics CRM, there is a chance that you will miss screen pop-ups from previous versions. At the same time, if you are used to using the refresh button on sub-grids, you won’t find it in the new user interface. See below how it worked in Microsoft Dynamics CRM 2011.

Screen Pop-ups and Refreshing

But no worries—in the new version, you still have the option to open forms in a new window. You can also refresh sub-grids. The options are pretty much the same—there are just different ways to achieve these functions you miss in Microsoft Dynamics CRM 2013. See below how it is in Microsoft Dynamics CRM 2013.

Screen Pop-ups and Refreshing

If you right click on a sub-grid, you will have the option to open the record in a new window as well as refresh the list!

Hope these tips about screen pop-ups and refreshing help you drive user adoption whenever Microsoft Dynamics CRM 2013 is introduced in your organization. Stay tuned and we will bring to you more tips and tricks from Dynamics CRM 2013 world.

Happy CRM’ing!

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Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.